Contact Us


You can contact us by email at  info@joetoga.com,
and by phone locally at 281-GO-GREEK or Toll Free at 1-866-JOE-TOGA

We will return your email or message on our next business day.
The joeToga Shop is located in

Hair Spa at 11579 Wilcrest, Houston Texas, 77099
(Near Beltway 8 and 59S).

We are open Tue. - Sat. 9-5 p.m. C.S.T. and closed Sunday and Monday.



At joeToga, every Greek product speaks our promise...


Our promise of value, excellence in service, and affordability for fraternity and sorority members, alumni, and their families. We are committed to delivering high quality items, for National and Local Fraternal Organizations, requiring no or low minimums for purchase as well as group discounts.

As an Alumna of the Greek System and a Sorority advisor for over a decade, I realize the importance of providing a large variety of affordable Greek Products and the impact it has on the growth of your chapter and our Greek System.All of the Sorority, Fraternity, Professional, Service, Religious, and Co-Ed Groups, that we carry on our website are available at our joeToga Shop, located inside of Hair Spa, our national award-winning Salon & Spa (see our contact information above for our location).

We love to hear from our customers about any items that you would like to see us carry and any ideas for the site.  If you can't find something that you are looking for just email me and I will try to help you locate it.  There are many items and we are still putting them all up on the site so keep checking for new additions!


Cathy McGee Neben - cathy@joetoga.com
President, CEO
joeToga
(a division of Hair Spa, Inc.)

 


Frequently Asked Questions

Shipping, Payment, & Group Discounts

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PLEASE NOTE: We use UPS to ship our packages.
UPS DOES NOT DELIVER TO POST OFFICE BOXES;
THEY WILL ONLY DELIVER TO A PHYSICAL ADDRESS.

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When will I get my order?

We recommend allowing 3 - 4 weeks on average to receive your order. During certain peak periods allow additional time. We ship orders Tuesday through Friday. If an item says Fast Ship, also noted by the bright Green Truck, in the description this means we try to keep the item in stock to fill individual orders for immediate delivery. You can use the SEARCH above to type in the keyword: FAST SHIP and look for items in this category. If you need it by a specific date, act like you are placing an order through the website, then cut and paste it into an email to us. We can let you know how quickly your order will arrive before you actually place it. You should also cut and paste your order if you need a Rush delivery with RUSH in the memo line then contact us via phone, 1-866-JOE-TOGA, with your credit card number. At our discretion, if your order is large we may break the shipment up to get you the items we have in stock. You will not be charged additional shipping for the second shipment. If the order was placed through the site we send email notification that your package has shipped along with the UPS tracking number.

We ship from Houston Texas, located in the Yellow area, on the UPS map below. The chart on the right shows the approximate number of shipping days it takes to receive your package via ground transportation from Houston to the matching color area of your location.  If you are in the 4 or 5 day range, then we automatically send it 3 day select at no additional charge.
NOTE - These are days from when the order ships. Not days from when the order was placed.


Shipping charges?

We use UPS Online tools to calculate shipping for your order based on the weight of each item that you purchase. Every item on our site weighed for accuracy on a UPS recommended Fairbanks scale. We include a small handling fee in the shipping of each order to cover the cost of packaging and any additional insurance. If you need a Rush order see "When will I get my order?".

We accept credit cards and debit cards with the logos of the following Visa, MasterCard, American Express, Discover, and Diner's Club. We use a secure server that is safe through Cardservice/Linkpoint API. If you would like to pay by check or money order act like you are placing the order on the site then cut and paste it into an email titled Pay by Check or Money Order. We will send you a response email verifying the amount to send.  The address is Hair Spa/ joeToga 11579 Wilcrest, Houston, Texas 77099. We will start filling your order after we receive your payment in the mail and it clears our bank.  JoeToga is not responsible for lost or misdirected mail. 

We do not accept returns. There are descriptions with each of the items along with measurements to help insure accuracy in ordering. If you have any questions before placing your order please email info@joetoga.com. Please read over and double check your order carefully before you submit it. You will receive a confirmation email upon placing your order that will be from Hair Spa our parent company. Please check your order carefully against the packing list enclosed once you receive it. If you should notice any mistakes that we made on our part or damage to your order please contact us within 5 business days at sales@joetoga.com with your order number and the mistake or a description of the damage. Should your order arrived damaged please keep all packing, the box and broken items so that we can contact UPS for reimbursement and replace your order.

Do you have group or quantity discounts?

Yes, we do just email info@joetoga.com with the item and the amount needed.  If it is a multiple item order please cut and paste it into an email to us, do not place it through the site.